I’ve been reading up a lot on what makes people tick and company culture some few weeks back. This is another valuable insight and you’ll see where things in teams can break apart:
“…when companies try to optimize everything, it’s sometimes easy to forget that success is often built on experiences — like emotional interactions and complicated conversations and discussions of who we want to be and how our teammates make us feel — that can’t really be optimised.”
It’s a good insight on how psychology, and things like empathy plays into one’s work experience. So those evenings when you ask your teammate how things are, how he/she honestly feels today — those moments are worth it.
I value working with my team and I’m glad to see that these things that I think are important actually do have some kind of research behind their impact.
But Google’s data indicated that psychological safety, more than anything else, was critical to making a team work.
The behaviors that create psychological safety — conversational turn-taking and empathy — are part of the same unwritten rules we often turn to, as individuals, when we need to establish a bond. And those human bonds matter as much at work as anywhere else. In fact, they sometimes matter more.
What Project Aristotle has taught people within Google is that no one wants to put on a ‘‘work face’’ when they get to the office. No one wants to leave part of their personality and inner life at home. But to be fully present at work, to feel ‘‘psychologically safe,’’ we must know that we can be free enough, sometimes, to share the things that scare us without fear of recriminations. We must be able to talk about what is messy or sad, to have hard conversations with colleagues who are driving us crazy. We can’t be focused just on efficiency. Rather, when we start the morning by collaborating with a team of engineers and then send emails to our marketing colleagues and then jump on a conference call, we want to know that those people really hear us. We want to know that work is more than just labor.